Showing posts with label Patients. Show all posts
Showing posts with label Patients. Show all posts

Sunday, February 10, 2019

Do patients stop dying when doctors go on strike? Quality comes at a price



Dr KK Aggarwal

Last week I read a Lancet study, which said that 21 lakh people in low and middle-income nations die within 30 days post- surgery. Around 3.13 crore surgical procedures are performed worldwide each year. The number of post-operative deaths globally is 42 lakhs and 7.7% of these deaths occur within 30 days of surgery. 

This is a surprising amount of mortality, which occurs following elective surgery.

Post-surgery deaths are greater in number than what is attributed to any other cause of death globally, except ischemic heart disease and stroke. At present, around 4.8 billion people worldwide lack timely access to safe and affordable surgery. There is an annual unmet need for 143 million procedures in low- and middle-income countries. It is projected that an expansion of surgical services to address unmet need would increase total global deaths to 61 lakh annually.

The study took me back to 1976; it was my second year of MBBS.  In that year, in January, doctors in Los Angeles went on strike in protest over soaring medical malpractice insurance premiums. For five weeks, approximately 50% of doctors in the county reduced their practice and withheld care for anything but emergencies. Cunningham and colleagues found the strike actually prevented more deaths than it caused. Mortality declined steadily from week one (21 deaths/100,000 population) to weeks six (13) and seven (14), when mortality rates were lower than the averages of the previous five years. And, as soon as elective surgery resumed, there was a rise in deaths. There were 90 more deaths associated with surgery for the two weeks following the strike in 1976 (i.e. when doctors went back to work) than there had been during the same period in 1975.

The most comprehensive review of the medical impact of doctors' strikes was published in the journal Social Science and Medicine in 2008. A team led by Solveig Cunningham and Salim Yusuf at Emory and Georgetown Universities in the US and McMaster University in Canada, analyzed five physician strikes around the world, all between 1976 and 2003. Doctors withdrew their practice in the different strikes analyzed, from between 9 days and 17 weeks. All the different studies report population mortality either stays the same, or even decreases, during medical strikes. Not a single study found death rates increased during the weeks of the strikes, compared to other times. It was concluded “it's a fact that elective, or non-emergency surgery, tends to stop during a doctors' strike, which seems to be the key factor”.

But Gruber and Samuel Kleiner who analyzed the effects of nurses' strikes in hospitals on patient outcomes using nurses' strikes over the 1984 to 2004 period in New York Stat wrote in a paper entitled, "Do Strikes Kill? Evidence from New York State," that nurses' strikes increase in-hospital mortality by 19.4% and 30-day readmission by 6.5% for patients admitted during a strike. The authors, from MIT and Carnegie Mellon University, concluded that hospitals during nurses' strikes are providing a lower quality of patient care.

One of these five studies was an intriguing study, which analyzed changes in mortality by studying the Jerusalem Post's newspaper reports of funerals during another Jerusalem doctors' strike, this time between March and June of 2000. This one arose from the Israel Medical Association's conflict with the government's proposed wages. The hospitals in the area cancelled all elective admissions and surgeries, but kept emergency rooms and other vital departments, such as dialysis units and oncology departments, open. The funeral study found a decline in the number of funerals during the three months of the strike, compared with the same months of the previous three years. One burial society reported 93 funerals during one month of the strike (May 2000) compared with 153 in May 1999, 133 in May of 1998, and 139 in May 1997.

How can this be explained?

Firstly, is it the elective or non-emergency surgery, which is usually most affected in a doctor's strike responsible for the higher deaths? The answer is yes. You can stay in bed with a fractured leg for six months and live with a malunited leg throughout your life but if you like quality and start walking within few days you need to take a risk of 1-2% by getting an elective surgery.
  
Elective surgeries including anesthesia are not risk-free. Lowest risk is 0-1%, moderate risk is 1-5% and high risk is > 5%. Considering the number of surgeries in India, 1% will be a substantial number.

Sudden or unexpected death in otherwise low risk population is also responsible for most litigation.

In every elective surgery, the treating surgeon must define the chances of complications linked mortality during surgery and anesthesia and the hospitals facilities to manage complications if they occur.

The take home message is that no surgery can be said to be risk-free. No surgery can be called a 'minor' surgery. Failing to abide by the standards of quality and add to the mortality.


Dr KK Aggarwal
Padma Shri Awardee
President Elect Confederation of Medical Associations in Asia and Oceania   (CMAAO)
Group Editor-in-Chief IJCP Publications
President Heart Care Foundation of India
Past National President IMA

Thursday, April 5, 2018

Don’t keep your patients waiting




Long waiting time influences patient satisfaction and physician ratings, according to findings from the 9th Annual Vitals Wait Time Report (https://www.vitals.com/about/posts/press-center/press-releases/9th-annual-vitals-wait-time-report-released).

·         84% patients considered waiting time to be “somewhat important” or “very important” part of the overall experience at the clinic.
·         30% patients walked out due to the long waiting time. The long delays also prompted patients to change their doctor; one in five patients reported changing their doctor as a result.
·         Doctors with the longest average wait time (34 minutes, 11 seconds) were rated lowest (one-star), while physicians with an average wait time of 13 minutes, 17 seconds were given a five-star rating.

This survey is a western study, where punctuality is given great importance, unlike in India, where people generally have a rather lax attitude towards punctuality.

But, punctuality is very important and no patient should be kept waiting, especially in an emergency. Regulation 3.3 of MCI Code of Ethics says, “Utmost punctuality should be observed by a physician in making themselves available for consultations”. A long waiting time negatively affects patient satisfaction.

Almost every patient carries a smartphone today and most patients now do not shy away from expressing their opinion about the quality of services on social media.

A satisfied patient is your best ‘advertisement’. A patient who is satisfied with the care received at your establishment will recommend you to 10 other potential patients, while an unsatisfied patient will talk against you to 100 people.

Punctuality denotes professionalism; it’s a trait worth having and adds value to your ‘brand’.



Dr KK Aggarwal
Padma Shri Awardee
Vice President CMAAO
Group Editor-in-Chief IJCP Publications
President Heart Care Foundation of India
Immediate Past National President IMA
                                                     

Thursday, September 13, 2012

A non-stop Interaction between Patients and Cardiologists


Addressing a press conference, Padma Shri & Dr. B.C. Roy National Awardee, Dr. KK Aggarwal, President Heart Care Foundation of India, said that Heart Care Foundation of India in association with World Fellowship of Religions is organizing the 4th Dil Ka Darbar at Talkatora Stadium on Sunday, 23rd September, 2012.

The Darbar will provide a unique opportunity for non-stop questions and answers between nurses, doctors, patients and cardiologists. The panel of doctors will include clinical cardiologists, preventive cardiologists, interventional cardiologists, cardiac surgeon, Ayurvedic cardiologists, Homeopathic cardiologists, naturopathy cardiologists and Yoga experts trained in cardiology. These experts will give a joint opinion for medical queries. Free cardiac consultations will be available on the spot. Cardiologists from Apollo Hospital will also be available on Telemedicine. People can avail concessional cardiac investigations and procedural facilities on the spot.

 Ministry of Health and Family Welfare, AYUSH Department will provide experts from Ayurveda, Homeopathy, Naturopathy and Yoga. Apart, eminent Ayush experts from private sector will also be available. Cardiologists and experts from other specialities from various hospitals will be participating as Allopathy experts. A few of them include Dr. Z.S. Meharwal, Dr. Rajesh Malhotra, Dr. N.K. Bhatia, Dr. S.V. Tripathi, Dr. H.K. Chopra, Dr. Manju Gupta, Dr. Anupam, Dr. Praveen Chandra, Dr. Subhash  Manchanda, Dr. Sameer  Srivastava, Dr. Yugal Mishra,  Dr. Praveen Bhatia, Dr. Sujay Shad, Dr. Neelam  Mohan, Dr. Ajit Saxena, Dr. Saurabh Juneja, Dr. B.N. Sinha.

Dr N K Yadav, Director (Health) MCD South Zone, Prof. Manju Gupta, HOD Cardiac Surgery, Safdarjung Hospital and Dr. Deepak Khurana, HOD Cardiac Surgery, Max Heart & Vascular Centre, Patparganj in a joint statement said that a second opinion is also required as to when to intervene in patients with congenital and valvular heart disease. There may be situations when one needs to decide whether to go for angioplasty or bypass surgery. Replacement of aortic valve often requires a team opinion. Whether a patient needs a bare metal stent or a drug eluting stent too can be a matter of debate. The answer is - when in doubt go for a joint opinion and not for multiple opinions.

Ms Shibani Kashyap, noted singer, composer and celebrity said that when in doubt, one should go for second opinion either to the same doctor or for a joint opinion. The Darbar will be a unique opportunity to the people for the same. She further said that such concepts are unique and can provide forum for better patient-doctor understanding.