The Government of NCT of Delhi has launched an exclusive website for
receiving and distributing information to the public related to noise pollution
as directed by National Green Tribunal (NGT). Last year, the NGT had asked
for the creation of an exclusive website for receiving and dissemination
information to the public for creating awareness and dealing with the issue of
noise pollution vide order dated 27.9.18 in OA No. 519/2016titled Hardeep Singh
& Ors vs SDMC & Ors.
The main features and flow chart of the website are as follows:
The complainant will visit the website ngms.delhi.gov.in to login and to select the concerned
police station and to register the complaint. A complaint number will be
generated and complainant will get an sms/email alert and contact number of the
SHO concerned. Also an sms alert will be sent to the concerned SHO for
immediate action. The ACP and SDM concerned shall also be intimated by sms
alert for monitoring purpose.
The concerned SHO has to resolve the grievance within 30 minutes of
receiving of complaint. An sms/email alert
will be sent to the complainant regarding redressal of complaint. In case of
failure to resolve the complaint within 30 minutes, the complaints will be
escalated to ACP and SDM concerned who will resolve the complaint in the next
30 minutes and sms/email alert will be sent to the complainant regarding
redressal of complaint. The complainant will have the option to submit his
feedback whether he is satisfied or not. If he will opt for Not satisfied, then
complaint will escalate automatically to next level.
This website will help the complainant to resolve his grievance in a
time bound manner and will get timely alerts with the option to submit his
feedback in a user friendly and transparent manner.
This is a very good step taken by the NGT.
While it specifically addresses noise pollution, this should be the
approach taken for an amicable settlement of problems pertaining to any issue.
It shows us the way to tackle the various concerns of the patients and
restore the trust in the doctor-patient relationship, which has corroded over
the last few years.
A Grievances Redressal mechanism should be established in every hospital
or health care establishment, where the patients and their relatives can seek redressal
for their grievances regarding treatment or any other concern. It should also
cater to the needs of the healthcare providers.
The Grievances Redressal cell should address every grievance reported to
it in a time bound manner. If not resolved at the state level, it should be
heard by a higher authority, which should also resolve the complaint within a
specific time frame.
If we don’t self-regulate, then sooner or later the judiciary or
government will. And, we will be left with no choice but to comply with the
order. Such decisions should be taken by the medical profession itself.
Dr KK Aggarwal
Padma Shri Awardee
President Elect Confederation of
Medical Associations in Asia and Oceania
(CMAAO)
Group Editor-in-Chief IJCP Publications
President Heart Care Foundation of
India
Past National President
IMA
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